Payment card transactions failing

Incident Report for DocNetwork

Resolved

Payments continue to be handled correctly. This incident has been resolved.

Posted Apr 26, 2023 - 10:09 EDT

Update

This outage affected ONLY payment transactions processed through our site. Other functions of our application were unaffected.

Posted Apr 26, 2023 - 09:48 EDT

Monitoring

Our payment processor has implemented a fix and reports the incident is over. We continue to monitor payment capability.

Posted Apr 26, 2023 - 09:48 EDT

Investigating

Payment transactions are not being processed. We're pursuing a solution now.

Posted Apr 26, 2023 - 09:07 EDT

This incident affected: Transactions.