Blackbaud SKY Integration Degradation

Incident Report for DocNetwork

Resolved

We're no longer seeing elevated error rates. The issue appears to be resolved.

Posted Jun 03, 2021 - 09:21 EDT

Monitoring

Blackbaud has resolved the incident with Raiser's Edge, and we're beginning to see reduced error rates. We'll continue to monitor.

Posted Jun 03, 2021 - 08:32 EDT

Identified

Blackbaud's Statuspage lists an ongoing incident (https://status.blackbaud.com/incidents/5gtpyxrtlxc8) with an unrelated product and Scheduled Maintenance on unrelated products (https://maintenance.blackbaud.com/incidents/bvrrh42v4ktq). We believe that the SKY API degradation comes from the same source, as the errors we're seeing are not internal.

Posted Jun 03, 2021 - 08:21 EDT

Investigating

We're seeing elevated error rates from our Blackbaud SKY integration and are investigating the cause of the issue.

Posted Jun 03, 2021 - 08:12 EDT

This incident affected: Integrations (Blackbaud (SKY API)).